Refund Policy

Methods of Payment

We have selected WorldPay to manage the processing of payments through our website.

WorldPay's payment solutions are trusted and used by thousands of businesses, big and small, in nearly all parts of the world. WorldPay is secure and easy-to-use and Sandrove Brahams does not store any of your card details.

With WorldPay, you are provided with a variety of options for payment of rent and Sandrove Brahams’ services, such as Visa, MasterCard, Switch and all the major credit cards. We also accept debit cards

Money Back Guarantee

You may, however, cancel a payment made on this website within 7 days of making the payment by sending an email quoting your property reference number (you will have received this in the email receipt payment reference sent from WorldPay or it can be found in your account on this site) or by quoting the date of payment, amount, the property reference number and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the original payment.


Payment will not be refunded for services which have been properly provided or for rent, service charge or other payments for periods for which the due date has passed. You should be aware that requesting a refund against payments for rent properly due in accordance with a lease or tenancy agreement may immediately put you in breach of the terms of your lease or tenancy. Should you require any help with payments or refunds made via this site please contact Sandrove Brahams.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct account and payment reference information before refunds are made.

Sandrove Brahams & Associates Limited

126 – 134 Baker Street

London W1U 6SU